Return Policy and Guarantee
If you are not completely satisfied with a ‘Cue Culture purchase or gift for any reason, please call us and/or return it for exchange, merchandise credit or a refund check if the item was purchased by cash. The following policies apply to all returns:
• Call us or email us right away – we want to know what happened and the most convenient way to make it right.
• Returns with the original purchase receipt will be exchanged or refunded in the original tender.
• Returns with a gift receipt, will be exchanged or refunded for the value indicated on the gift receipt in the form of a merchandise credit.
• Returns without the original purchase receipt will be exchanged or refunded at the current selling price in the form of a merchandise credit.
Returns by Mail
To return an item by mail, please follow the instructions included in the shipping package:
• Please include a letter with your returned merchandise that includes the following information:
Reason for return
Action to be taken (replacement or merchandise credit)
• Use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions:
4 Scamman Street
Saco, Maine 04042
If you have any questions about our return policy, please call us at (207) 229-1161 8:00 a.m. – 4:00 p.m. EST, seven days a week, or email us at email@example.com.